All orders placed through Tonerize.com will be processed within 1 business day of order placement. Business days are Monday through Friday, 9:00 AM - 5:00 PM Eastern Standard Time. Orders placed before 2:30PM EST on a business day will be shipped out the same day, stock permitting. Orders placed after 2:30PM EST will be shipped out on the next business day. If a product is out of stock, the customer has the choice of canceling the order for a prompt full refund or to have the product shipped out as soon as the product returns to stock.

All orders over $55.00 which are shipped within the contiguous US receive FREE ground shipping. Shipping discount will be applied at checkout. Estimated delivery time is 3-5 business days. Free Shipping is not valid outside the contiguous US.

All orders can be upgraded to UPS 2nd Day during checkout by paying actual 2nd Day shipping rates. The 2nd Day option is only available if you live in a state where UPS Ground takes more than 2 days to deliver from our warehouse in Long Beach, CA. (This protects you from unnecessarily paying for 2nd day shipping when the UPS Ground or Priority Mail service would get there in the same amount of time). Shipping time starts when your package leaves our facility. Next Day Air shipping is also available for actual shipping rates.

Orders received before 2:30PM EST usually will ship out the same day. Orders placed after 2:30PM EST will ship on the following business day; orders placed after 2:30PM EST on Friday will ship on Monday. Orders shipped UPS can only be delivered to a physical address. We cannot send packages via UPS to a PO Box or an APO/FPO address. If you see that your order is shipping UPS and you do not have a physical address listed please call our customer service department. In most cases we are able to catch these orders and have a representative contact you to correct the address.

Orders can be tracked by logging on to your account. Type in your email address and order number and you will be able to see the status of your order. We also provide an email confirmation with every order that is placed. This confirmation will include a tracking number so you can check the progress of your shipment. You can always track orders with one of our representatives by calling our toll free number. Transit time within the contiguous US will take 3-5 business days. Not valid outside the 48 contiguous states.